Customer Service Executive (3mths!) - up $3300

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking candidates for a customer service role focused on surveys. Responsibilities include responding to enquiries, conducting interviews, and data compilation. This is a contract position starting immediately and running until December 2025. Candidates must be Singaporean with relevant qualifications and must complete training requirements. The position operates Monday to Friday, with working hours from 8:30 am to 6:00 pm.

Qualifications

• Must be a Singaporean.
• Equipped with work experience in a call center or customer service role.
• Selected applicants must complete training and pass the assessment test.

Responsibilities

• Respond to survey enquiries via inbound calls and emails.
• Assist respondents in completing the survey.
• Conduct survey interviews via outbound calls.

Skills

Customer service skills

Proficient in Microsoft Excel

Effective team player

Ability to handle objections

Education

'A' levels qualification or equivalent

Job description

Overview

3 months contract

Monday – Friday, 8.30am – 6.00pm

Immediate – December 2025 (Renewable based on business needs and individual performance)

Location: Clarke Quay

Responsibilities

• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Qualifications

• Only Singaporeans.
• At least ‘A’ levels qualification or equivalent.
• Equipped with work experience in call centre or customer service role.
• Able to handle objections and complaints and proficiently de-escalate these cases.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

Application and Privacy

Interested candidates, please submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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