Customer Service Executive ($3300)

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service professional to manage order processing and shipping documentation. In this role, you will liaise with third parties to ensure timely deliveries, respond to customer inquiries, and address complaints effectively. If you have a Diploma and relevant experience in the sales, manufacturing, or logistics sectors, this position offers a great opportunity to grow in a dynamic environment. Join a forward-thinking team that values customer satisfaction and operational excellence.

Qualifications

• Minimum Diploma in any discipline, preferably in Supply Chain Management.
• 2 years of relevant experience in Customer Service.

Responsibilities

• Manage order processing and generate invoices and credit notes.
• Coordinate shipment arrangements and handle shipping documentation.

Skills

Customer Service

Order Processing

Shipping Documentation

Problem Solving

Education

Diploma in any discipline

Supply Chain Management

Job description

Responsibilities

• Manage order processing, including the generation of invoices and credit/debit notes.
• Prepare and handle shipping documentation, such as Letters of Credit,
• Coordinate shipment arrangements by liaising with third parties, providing shipping documents to both customers and nominated forwarders for export declarations.
• Respond to customer inquiries regarding deliveries, stock availability across various plants, and provide production lead times.
• Address customer complaints by coordinating with QA, Purchasing, Planning, Logistics, and internal factories; process replacement orders or issue credit notes for valid claims.
• Expedite and monitor shipments to ensure timely delivery to customers.
• Track outstanding orders and provide regular status updates to customers, including notifications of any potential delays.

Requirements

• Minimum Diploma in any discipline, with a preference for Supply Chain Management.
• 2 years of relevant experience in Customer Service, ideally within the sales, manufacturing, or logistics sectors

Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917

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