Customer Service Executive (3 months)

Robert Walters (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Executive for a three-month contract. The role involves ensuring smooth order processing and logistics during the busy festive season, with a competitive salary between S$4,300 and S$5,000. Ideal candidates should have experience in customer service and logistics coordination, along with proficiency in SAP and Excel.

Benefits

Competitive salary

Collaborative work environment

Professional growth opportunities

Qualifications

• Experience in customer service or logistics.
• Proficiency in SAP data entry and advanced Excel skills.
• Ability to manage multiple priorities during peak periods.

Responsibilities

• Process customer orders and returns accurately.
• Coordinate with logistics teams for timely delivery.
• Manage Point of Sales Material (POSM) inputs.

Skills

customer service

logistics coordination

SAP data entry

interpersonal skills

attention to detail

Excel proficiency

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Keywords: customer service, order processing, logistics coordination, SAP data entry, collaborative team environment, festive operations support, proof of delivery tracking, credit note management, internal stakeholder communication, short-term contract

An exciting opportunity has arisen for a Customer Service Executive to join a renowned organisation in Singapore on a three-month contract, offering a competitive salary between S$4,300 and S$5,000. This role is ideal for someone who thrives in a collaborative and supportive environment, especially during the vibrant festive season when operational excellence is crucial. You will play a pivotal part in ensuring seamless order processing, efficient returns management, and effective communication across multiple departments. The company is committed to fostering an inclusive workplace where your attention to detail and interpersonal skills will be highly valued. If you are looking for a short-term position that allows you to make a meaningful impact while working alongside knowledgeable professionals, this could be the perfect fit for you.

• Attractive short-term contract with a generous monthly salary range of S$4,300 to S$5,000, providing financial stability and rewarding your expertise.
• Engage in a highly collaborative environment where your ability to connect with internal teams and external partners will be essential to success.
• Gain valuable experience supporting festive operations within a respected organisation, enhancing your professional network and skill set.

What you'll do:

As a Customer Service Executive, you will be instrumental in supporting the logistics function during one of the busiest times of the year. Your day-to-day activities will involve meticulous order entry using SAP software, coordinating with both internal teams and external logistics partners to ensure every order is processed accurately and delivered on time. You will also handle returns management by liaising with 3PL providers and keeping detailed records of all transactions. In addition to these core responsibilities, you will play an active role in preparing for festive operations by managing POSM requirements and monitoring special inventory allocations. Your ability to track shipments, update stakeholders promptly, and maintain comprehensive documentation will contribute significantly to the overall efficiency of the supply chain. By collaborating across departments-from sales through finance-you will help create a responsive environment that prioritises customer satisfaction at every stage.

• Accurately process customer orders and returns by entering all relevant details into the SAP system, ensuring information such as quantities, product specifications, and delivery or collection instructions are meticulously recorded.
• Coordinate closely with warehouse logistics teams to guarantee timely and precise delivery of products to customers, addressing any concerns or changes related to deliveries or collections at customer sites.
• Liaise directly with third-party logistics providers (3PL) regarding return goods management and order fulfilment, maintaining clear lines of communication to resolve issues efficiently.
• Support the team during peak festive periods by managing data entries and assisting with system administration tasks that ensure smooth daily operations.
• Track incoming shipment statuses diligently and provide regular updates to the sales team, enabling proactive responses to any potential delays or discrepancies.
• Collaborate with internal stakeholders including sales, marketing, logistics, demand planning, and finance departments to facilitate seamless communication and coordination throughout the supply chain process.
• Manage Point of Sales Material (POSM) inputs in partnership with the Sales Operation Team for upcoming festive set-ups, ensuring all materials are accounted for and distributed appropriately.
• Monitor 'block' stock inventory designated for specific customers, maintaining accurate records and reporting any variances promptly.
• Follow up on credit notes after completion of collection processes by scanning documents into the appropriate filing systems and updating daily collection records in Excel files.
• Generate proforma invoices for cash term customers and follow up on payment receipts to ensure timely financial reconciliation.

What you bring:

To excel as a Customer Service Executive in this setting, you will bring hands-on experience from previous roles involving complex order management or logistics coordination. Your technical aptitude with SAP systems combined with advanced Excel capabilities ensures you can handle large volumes of data quickly without sacrificing accuracy. You are known for your methodical approach-balancing multiple tasks while maintaining clear communication channels both internally among cross-functional teams and externally with logistics partners. Your empathetic nature allows you to understand customer needs deeply while your problem-solving skills help address concerns swiftly. Experience supporting promotional campaigns or managing POSM adds further value. Above all, your dedication to nurturing positive relationships within a team-oriented culture sets you apart as someone who contributes not just operationally but also interpersonally.

• Proven experience in customer service or logistics roles where attention to detail and accuracy were paramount in handling order processing tasks.
• Demonstrated proficiency in SAP data entry as well as advanced skills in Microsoft Excel (including VLOOKUPs and Pivot Tables) and Word for effective record-keeping and reporting.
• Strong organisational abilities that enable you to manage multiple priorities simultaneously during high-volume periods such as festive seasons.
• Excellent interpersonal skills that foster positive relationships with colleagues across various departments as well as external partners like 3PL providers.
• A collaborative mindset that values teamwork and open communication when resolving operational challenges or addressing customer feedback.
• Experience coordinating Point of Sales Material (POSM) distribution or similar promotional setups within retail or supply chain environments is advantageous.
• Ability to track proof of delivery (POD), manage credit notes efficiently, and maintain up-to-date documentation using digital filing systems such as Therefore.
• Familiarity with generating proforma invoices and following up on payments from cash term customers would be beneficial for this role.
• A commitment to delivering exceptional customer experiences by actively listening to feedback and proposing thoughtful solutions when issues arise.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every team member's contributions are recognised and celebrated. With a strong emphasis on collaboration across departments-including sales, marketing, logistics, demand planning, and finance-you will find yourself supported by knowledgeable colleagues who are eager to share their expertise. The company places great importance on work-life balance even during busy periods like festive seasons by fostering an environment built on mutual respect and understanding. Employees benefit from opportunities for professional growth through exposure to diverse projects within the supply chain function. The leadership team is dedicated to nurturing talent at every level while promoting open dialogue so everyone feels heard. Joining this organisation means becoming part of a community that values dependability, empathy, flexibility in working arrangements where possible, and genuine care for both employees' wellbeing and customer satisfaction alike.

What's next:

If you are ready to take on this rewarding challenge during an exciting period of growth-and want your efforts recognised within a supportive team-this is your moment!

Apply today by clicking on the link provided; we look forward to connecting with you soon.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir