Customer Service Executive (1 year contract)

SembWaste Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is looking for a dedicated Customer Service Executive to enhance customer experience in Singapore. The role involves managing customer inquiries, ensuring satisfaction, and collaborating with other teams. Successful candidates will possess problem-solving skills and a relevant diploma, with experience preferred. This position offers a 1-year contract with a commitment to shift work.

Qualifications

• At least 2 years of experience in a call center or customer service role.
• Excellent problem-solving abilities.
• Positive attitude and willingness to learn.

Responsibilities

• Handle customer inquiries via phone and email promptly.
• Maintain customer satisfaction through effective problem resolution.
• Record detailed information of customer interactions.

Skills

Problem-Solving

Multitasking

Communication

Education

Diploma in any discipline

Tools

CRM software

Customer service tools

Job description

We are seeking a dedicated Customer ServiceExecutive to join our team on a 1-year contract basis. The individual will be instrumental in ensuring a positive customer experience through effective communication and problem-solving, while also tabulating data and reports to provide valuable insights that support business strategies and initiatives.

KEY ROLES & RESPONSIBILITIES

• Handle incoming customer inquiries promptly and accurately via phone and email.

• Assist customers with feedback and concerns to ensure timely resolutions and achieve high levels of customer satisfaction.

• Maintain professionalism and empathy when addressing customer concerns and complaints.

• Collaborate with internal stakeholders, such as operations and sales teams, to ensure prompt resolution of customer queries and feedback.

• Record detailed information of customer interactions, transactions, comments, and complaints using CRM software.

• Identify opportunities for process improvements to enhance overall customer satisfaction.

• Follow company policies and procedures to ensure consistent service delivery and adherence to quality standards.

• Provide feedback to management on customer trends, issues, and suggestions for improvement.

• Prepare and submit reports on a daily, monthly, and yearly basis.

• Perform any other ad-hoc duties assigned.

KEY SKILLS, COMPETENCIES & BEHAVIOURS

• Possess a Diploma in any discipline or equivalent qualifications

• At least 2 years of demonstrated experience preferably in a call centre or customer service role

• Excellent problem-solving abilities and a proactive approach to addressing customer needs.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Experience in using any CRM software and other customer service tools would be advantageous.

• Positive attitude and willingness to learn and adapt to changing business requirements.

• Able to commit to rotational mid shift (11.30am to 8pm) and weekend/PH duties (8am to 2pm)