Customer Service Executive (1 Year Contract)

Go-Ahead Singapore; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading transport operator in Singapore is offering a 1-year renewable contract for a customer service role. The successful candidate will deliver exceptional service, handle customer inquiries, and ensure adherence to safety policies within a supportive work environment. Ideal candidates should have a positive attitude, strong communication skills, and prior experience in the customer service industry.

Qualifications

• Minimum GCE ‘O’ levels and above.
• Prior 1 - 2 years experience in customer service advantageous.
• Good verbal, interpersonal, and written skills.

Responsibilities

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found and phone call enquiries.

Skills

Customer Service

Communication

Interpersonal Skills

Education

GCE ‘O’ levels

Tools

Microsoft Office

Job description

1 Year Contract (Renewable)

• 3 days with alternate 4 days work week
• 7.30am - 8pm
• 9.30am - 10pm

Job Responsibilities:

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Handle customers phone call enquiries.
• Ensure customer enquiry are properly addressed and escalate customer complaints to related departments.
• Other ad-hoc customer service related duties as assigned.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirement:

• Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Computer literacy including Microsoft Office will be an added advantage.
• Working location: Punggol & Pasir Ris interchange.
• Able to commit to shifts.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.