Customer Service Executive

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Une entreprise de formation reconnue à Singapour recherche des 'Student Services Executives' pour s'assurer que les apprenants se sentent soutenus tout au long de leur parcours. Vous serez responsable de la liaison avec les étudiants, de la facilitation des cours, et de diverses tâches administratives pour améliorer l'expérience d'apprentissage.

Qualifications

• Minimum 1 an d'expérience dans un rôle administratif ou de service à la clientèle.
• Bonne capacité de suivi et de coordination.
• Doit être disponible pour des cours le week-end.

Responsibilities

• Assurer la liaison avec les étudiants et les formateurs pour garantir le bon déroulement des programmes.
• Fournir un soutien aux apprenants par téléphone et email.
• Préparer les documents de cours et effectuer des tâches administratives.

Skills

Coordination

Soutien à la clientèle

Problème de résolution

Education

"O" Level ou équivalent

Tools

Microsoft Office

Job description

About Us

At FirstCom Academy, we believe every learner’s journey should be empowering, seamless, and supported every step of the way. As part of our dynamic Student Services Team, you will be the friendly face and guiding hand that ensures our students feel welcomed, heard, and valued—from their first enquiry to course completion.

If you're passionate about delivering top-tier service, enjoy problem-solving, and love working in a fast-paced, people-first environment, this is your opportunity to make a real impact in adult education. Help us create a positive learning experience that inspires lifelong growth!

As we're in the midst of expansion, we are on the lookout for Student Services Executivesto assist in our new classes!

Job Responsibilities:

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly

• Provide support for learners and companies through telephone, emails and walk-ins

• Ensure smooth daily operational activities

• Assist in classroom facilitation

• Preparation of course materials

• Administrative work (Attendance, Evaluation, Document Filing, etc)

• Monitor and schedule all trainings to ensure compliance

• Assist in the company’s continuous improvements and training related areas

Job Information & Requirements:

• Able to commit on weekends classes (5 days work week, including weekends)

• Candidate must possess at least "O" Level or equivalent

• Minimum 1 year of relevant experience in an Administrative or Customer Service role

• Good follow up and coordination skills

• Proficient with Microsoft Office

Working Hours Shifts:

• Shift A: 8:30 AM to 6:00 PM

• Shift B: 9:30 AM to 7:00 PM

• Shift C: 1:00 PM to 10:00 PM

• Shift D: 11:00 AM to 8:30 PM