Customer Service Executive

Authorised Agency Representing AIA Singapore Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their customer service team. This role emphasizes building relationships with clients, providing accurate information, and ensuring customer satisfaction. Ideal candidates will possess strong communication skills and attention to detail, thriving in a dynamic environment. With opportunities for travel and comprehensive benefits, this position is perfect for those looking to start their career in a supportive setting. Training will be provided to ensure success in this exciting role.

Benefits

Travelling abroad opportunities

Annual Leave

Medical Benefits

Qualifications

• Minimum 'A' Levels and Diploma holder required.
• No work experience required; training will be provided.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through communication.

Skills

Good communication skills

Meticulous and detailed

Multi-tasking

Education

Minimum 'A' Levels

Diploma

Tools

Microsoft Office Applications

Job description

Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives and/or forward enquiries to the respective personnels

• Report generation on monthly basis

• Any ad-hoc administrative duties

Job Requirements:

• Minimum 'A' Levels and Diploma holder

• Good communication skills, meticulous and detailed

• Able to multi-task and work in a fast-paced environment

• Proficient in Microsoft Office Applications

• No work experience required. Training will be provided.

Career Benefits:

• Travelling aboard opportunities

• Annual Leave and Medical Benefits

We regret that only shortlisted candidates will be notified.