Customer Service Executive

Absolute Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading consultancy company in Singapore is seeking an experienced Customer Service Executive to provide exceptional support and service to clients. This full-time role requires excellent communication skills and a passion for customer service. Join a dynamic team that values professional growth and offers a collaborative work environment. Opportunities for career advancement and a competitive benefits package await you.

Benefits

Competitive remuneration and benefits package

Opportunities for career advancement

Work-life balance initiatives

Regular team-building activities

Qualifications

• At least 1 year of experience in a customer service role, preferably in a call centre.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in computer systems and CRM tools.
• Adaptable to a fast-paced environment.

Responsibilities

• Respond to customer inquiries and requests via phone and email.
• Provide accurate information and effective solutions.
• Document customer interactions and maintain records.
• Identify opportunities to improve customer experience.
• Handle customer complaints with professionalism.

Skills

Customer service experience

Communication skills

Problem-solving

Adaptability

Tools

Customer relationship management (CRM) software

Job description

About the role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
• Providing accurate information and effective solutions to address customer concerns.
• Documenting customer interactions and maintaining detailed records.
• Identifying opportunities to improve customer experience and suggesting process improvements.
• Collaborating with cross-functional teams to ensure seamless service delivery.
• Handling customer complaints and escalations with professionalism and empathy.
• Actively participating in training and development programs to enhance your skills.

What we're looking for

• At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
• Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
• Strong problem-solving and decision-making abilities, with a focus on providing solutions.
• Proficient in the use of computer systems and software, including customer relationship management (CRM). tools
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer service and a commitment to continuous improvement.
• Selected candidate may have to work a weekend day.

What we offer

At Absolute Kinetics Consultancy Pte Ltd, we are dedicated to creating a supportive and engaging work environment. As a member of our team, you'll enjoy:

• Competitive remuneration and benefits package
• Opportunities for career advancement and professional development
• A collaborative and inclusive company culture
• Work-life balance initiatives, such as flexible work arrangements
• Regular team-building activities and social events

About us

Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence.

If you are passionate about customer service and eager to join a team of talented professionals, we encourage you to apply for this exciting opportunity. Apply now to become our next Customer Service Executive!