Customer Service Executive

FRESVER BEAUTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

FRESVER BEAUTY PTE. LTD. is seeking a passionate customer service representative to join their team. The ideal candidate will manage customer appointments, ensure high service quality, and collaborate closely with marketing efforts. With a diploma and relevant experience, you'll thrive in a positive, growth-oriented environment offering attractive packages.

Benefits

Attractive salary package

Collaborative work environment

Opportunities for growth and learning

Qualifications

• Minimum Diploma qualification required.
• At least 3 years of relevant working experience in customer service.
• Highly organised, self-motivated, and a positive team player.

Responsibilities

• Manage customer appointments and reschedule when necessary.
• Handle customer service touchpoints including responses on social media.
• Work closely with the Marketing Team and report to the Business Development Manager.

Skills

Organisational skills

Customer service

Multitasking

Professionalism

Education

Diploma qualification

Tools

Microsoft Excel

Google Drive

Job description

Job Responsibilities:

• Reach out to customers who have enrolled via marketing promotions to book and manage their appointments
• Reschedule appointments when necessary and ensure all schedules are up-to-date
• Monitor and follow up on appointment attendance to help the team achieve KPIs
• Manage cold calls to engage potential customers and introduce promotions
• Handle customer service touchpoints, including:
• - Replying to Reviews
• - Responding to enquiries on social media platforms
• Work closely with the Marketing Team and report directly to the Business Development Manager

Job Requirement :

• Minimum Diploma qualification
• At least 3 years of relevant working experience in customer service or related roles
• Highly organised, self-motivated, and a positive team player
• Able to multitask, work independently, and follow through on responsibilities with professionalism
• Proficient in Microsoft Excel and Google Drive tools

Why Join Us?

• Be part of a purpose-driven beauty & wellness brand
• Work in a fun, positive, and collaborative environment
• Enjoy an attractive salary package
• Gain exposure working closely with the Marketing and Customer Service teams
• Opportunities for growth, learning, and contribution

We look forward to meeting a passionate and proactive addition to our team!

You may contact us at 97893203 for more details.