Customer Service Executive

VOIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer service seeks a dedicated Customer Service Executive to manage inquiries and complaints, providing excellent support to our clients. This role involves multitasking and collaboration with various teams to ensure seamless service delivery and requires strong interpersonal skills. Suitable candidates will have at least 2 years of experience in sales or customer service and must excel in communication and organizational aspects.

Qualifications

• Minimum 2 years of experience in Sales/Customer Service.
• Excellent spoken and written English skills.
• Ability to handle a high volume of calls/emails.

Responsibilities

• Handle customer inquiries and complaints via calls, emails, and social media.
• Prepare sales proposals and invoices.
• Collate monthly sales reports and execute order processing.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Time-management skills

Multitasking skills

Organizational skills

Education

OA level or equivalent

Tools

MS Excel

MS Word

MS PowerPoint

Job description

We are looking for a patient and professional Customer Service Executive to join our team.

Key Accountabilities

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Handle enquiries via phone, email and social media platform

● Prepare sales proposals for existing and new customers

● Execute order processing and order fulfilment tasks

● Collate monthly sales report

● Prepare invoices and work with Accounts Department to ensure prompt payments

● Schedule work for technical teams to meet customers timelines

● Liaise with external vendors : suppliers, contractors and business partners

● Any other duties as assigned and not limited to above responsibilities

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

Requirements:

● minimum 2 years of working experience in the Sales/Customer Service field

● minimum OA level or equivalent

● excellent spoken and written English skills

● proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm