Customer Service Executive

PACIFIC INTEGRATED LOGISTICS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company seeks a dedicated individual to manage customer orders and enhance service quality. The role involves data entry, order monitoring, and effective communication with customers and teams. Ideal candidates will have experience in warehouse systems and a proactive attitude towards customer service.

Qualifications

• Experience in using Warehouse Management System (IWMS).
• Experience in Microsoft Office.
• Able to communicate effectively with Chinese-speaking customers.
• Demonstrates strong communication and interpersonal skills.
• Maintains high initiative and a positive attitude.

Responsibilities

• Ensure accurate data entries in customer and warehouse management systems.
• Generate reports on inventory, orders, and billing.
• Monitor customer orders to ensure timely delivery and resolve issues.
• Serve as a point of contact for customers and handle inquiries.
• Ensure accurate documentation related to customer orders and billing.

Skills

Warehouse Management System (IWMS)

Microsoft Office

Communication with Chinese customers

Good communication skills

Interpersonal skills

Initiative

Job description

Job Description

• Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.
• Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.
• Monitor and follow up on customer orders to ensure timely delivery, resolving any issues that may arise during the process.
• Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.
• Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.
• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
• Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.
• Generate and review billing invoices and assist with inventory reports.
• Work closely with the warehouse and sales teams to ensure smooth operations and resolve any order-related issues.
• Assist in coordinating between departments to ensure that customer service objectives are met and customer satisfaction is achieved.
• Any other duties as assigned by superior.

Job Requirement

• experience in using Warehouse Management System (IWMS)
• experience in Microsoft Office
• Able to communicate with Chinese Speaking Customer
• Good communication and interpersonal skills
• High initiative and positive attitude / cheerful