Customer Service Executive

COOKING ART INDUSTRIES PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in the food industry is seeking a Customer Service Executive to handle customer inquiries, resolve complaints, and provide product information. The ideal candidate will have strong customer service skills, knowledge of food safety regulations, and a commitment to maintaining high levels of client satisfaction. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Familiarity with food safety regulations such as HACCP and GMP.
• Excellent communication and problem-solving skills.
• Ability to manage multiple customer inquiries.

Responsibilities

• Respond to customer queries via phone and email.
• Resolve customer complaints related to food quality.
• Collaborate with production and logistics teams.

Skills

Food Safety Knowledge

Customer Service Skills

Product Knowledge

Time Management

Teamwork

Job description

Key Responsibilities

• Handle Customer Inquiries: Respond to customer queries via phone, email, or Whatapps chat regarding products, pricing, delivery and quality.
• Resolve Customer Complaints: Efficiently resolve customer issues and complaints related to food quality, safety or delivery issues, in an empathy and professionalism manner.
• Process Customer Orders: Assist with processing customer orders, including managing inventory, tracking shipments, and resolving order discrepancies.
• Provide Product Information: Offer information and support to customers about food products, ingredients, allergens and nutritional content.
• Collaborate with Production and Logistics Teams: Work closely with production and logistics teams to resolve customer issues related to product availability, delivery or quality to ensure timely solutions.
• Promotional Events: Plan and involved with promotional events such as Atrium sales, pop-up stall during festive seasons.
• Social media: Manage social media accounts and ensure consistent brand messaging.
• Maintenance and Expansion of Customer base: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction. Identify potential markets and customers within the bread, cakes and confectionery sectors. Approach potential clients to expand the customer base.
• Market Research: Conduct market research to stay updated on industry trends and competitor activities.

Secondary Responsibilities

• Maintain Customer Records: Update customer records and databases with accurate information, including contact details, order history, and preferences.
• Participate in Quality Assuance: Participate in quality assurance activities, such as product testing, to ensure customer satisfaction and regulatory compliance.
• Support New Product Launches: Assist with launching new food products, incuding providing customer support, training, and product information.
• Monitor Customer Feedback: Analyze customer feedback and complaints to identify trends and areas for improvement.
• Any other ad-hoc tasks assigned from time to time.

Requirements

• Food Safety Knowledge: Familiarity with food safety regulations, such as HACCP, GMP, allergen management.
• Customer Service Skills: Excellent communication and problem-solving skills to provide exceptional customer service.
• Product Knowledge: Familarity with food products, ingredients, and nutritional content.
• Time Management: Ability to prioritize tasks, manage multiple customer inquiries, and meet deadlines.
• Teamwork: Ability to collaborate with production, logistics, and quality assurance teams to resolve customer issues.

Working Hours and Environment

• Working Hours: Typical office hours, with occasional overtime to support peak production periods or customer inquiries.
• Work Environment: Office environment, with occasional visits to production facilities or warehouses.

Interested applicants, please apply with your updated latest resume, stating with your current and expected salary.