Customer Service Executive

Airpak Express Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Executive to act as a liaison between shippers and consignees. This role involves managing customer inquiries, providing quotations, and coordinating with various teams to ensure efficient shipment processes. The ideal candidate will have 3-5 years of experience in freight forwarding and strong communication skills in both English and Mandarin.

Qualifications

• Minimum 3-5 years of experience in freight forwarding.
• Proficient in spoken and written English and Mandarin.
• Ability to thrive in a high-pressure environment.

Responsibilities

• Act as the main liaison between shippers and consignees for coordination.
• Manage customer service and sales support activities.
• Track and monitor shipment status, ensuring customer updates.

Skills

Communication

Interpersonal Skills

Customer Service

Problem-Solving

Job description

Act as the main liaison between shippers and consignees, ensuring smooth communication and coordination.

Respond to customer inquiries and provide accurate quotations for ad hoc or special shipping requests.

Manage customer service and sales support, covering both pre-sales and post-sales activities.

Foster a results-driven culture with a strong emphasis on service excellence, execution, quality, and speed.

Identify opportunities to enhance customer experience and streamline processes.

Offer innovative logistical solutions tailored to customer needs.

Collaborate closely with cross-functional teams, including Operations, Finance, and other departments, to ensure seamless onboarding and account management.

Arrange shipments with customers and contractors while ensuring compliance with relevant regulations.

Maintain basic knowledge of cargo commodities as per IATA rules and regulations.

Build and maintain strong relationships with internal and external stakeholders.

Handle customer inquiries promptly and effectively.

Work closely with internal operations to meet customer requirements efficiently.

Ensure all data is accurately updated in the system.

Interface with multiple parties, including customers, warehouses, carriers, and customs, to ensure all shipment requirements are met.

Track and monitor shipment status, keeping customers informed accordingly.

Monitor progress to achieve month-end targets.

Execute any other ad-hoc work instructions from the Supervisor/Manager.

Requirements:

Able to commit to a 5.5-day workweek (Monday - Friday: 8:30 AM - 6 PM, Alternate Saturdays: 9 AM - 1 PM).

Minimum 3 – 5 years of experience in freight forwarding (Air Express, Freight, and Domestic Service).

Strong communication and interpersonal skills.

Proficient in both spoken and written English and Mandarin (to liaise with Mandarin-speaking clients and associates).

Ability to thrive in a high-pressure and fast-paced working environment.