Customer Service Executive

LAPP ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A reputable company in the manufacturing sector is seeking a Customer Service Executive in Singapore. The ideal candidate will manage customer queries, process orders, and improve customer satisfaction. A minimum diploma in a related field and 1-2 years of experience in customer service is required. Proficiency in Microsoft Office and familiarity with SAP SD Module are advantageous. Join a dynamic team focused on enhancing customer relationships.

Qualifications

• 1-2 years of working experience in Customer Service in sales/manufacturing/logistics.
• Ability to communicate with people at different levels.
• Experience in a manufacturing/harnessing environment is an added advantage.

Responsibilities

• Order processing and generating invoices.
• Handling shipping documents and shipment arrangements.
• Liaising with customers for enquiries and complaints.
• Monitoring outstanding orders and ensuring on-time delivery.

Skills

Good written and communication skills

Good customer handling skills

Analytical and creative team player

Education

Min. Diploma in any field, preferably in Supply Chain Management

Tools

Microsoft Word

Microsoft Excel

SAP SD Module

Job description

Objectives of the position:

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.

An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes.
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration.
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/ harnessing environment is an added advantage.
• Experienced in SAP SD Module is an added advantage.