Customer Service Executive

ALTERNATIVE SELECTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food service company in Singapore is seeking a Customer Service Executive to assist in processing customer orders and providing administrative support. Responsibilities include coordinating order fulfilment, preparing invoices, and addressing customer inquiries. The ideal candidate holds a diploma and has at least 2 years of relevant experience. This position requires self-motivation and basic computer skills.

Qualifications

• Minimum Diploma qualification.
• Preferably 2 years of relevant work experience in the food manufacturing/service industry.
• Basic computer proficiency.

Responsibilities

• Coordinate the complete process of sales order fulfilment among suppliers, forwarders and customers.
• Prepare delivery orders and invoices.
• Track and ensure timeliness of order fulfilment.
• Attend to customer sales enquiries, feedbacks and complaints.
• Perform administration tasks including, but not limited to, data entry, updating and filing of relevant documents.
• Execute other ad-hoc duties as assigned.

Skills

Customer service

Communication

Basic computer proficiency

Administrative tasks

Education

Diploma qualification

Job description

The Customer Service Executive assists the production unit in receiving and processing day-to-day customer orders. He/She provides related administration support to ensure the smooth fulfilment of sales orders.

Key Responsibilities

• Coordinate the complete process of sales order fulfilment among suppliers, forwarders and customers
• Prepare delivery orders and invoices
• Track and ensure timeliness of order fulfilment
• Attend to customer sales enquiries, feedbacks and complaints
• Perform administration tasks including, but not limited to, data entry, updating and filing of relevant documents
• Execute other ad-hoc duties as assigned

Requirements

• Minimum Diploma qualification
• Preferably 2 years of relevant work experience in the food manufacturing/service industry
• Basic computer proficiency
• Ability to handle work independently and be self-motivated

Workplace at Chin Bee, West side

5.5 days work week