Customer Service Executive

SmartHire by SEEK; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics specialist company in Singapore is seeking a Customer Service Executive to manage order processing, coordinate shipments, and maintain customer relationships. The ideal candidate should be independent, a team player, and proficient in Microsoft Office. This role offers a competitive salary range of $2800 - $3100 and working hours from Monday to Friday, 8:30 am to 5:30 pm.

Responsibilities

• Handle order processing and customer order verifications.
• Liaise with booking agents and ship operators for shipment coordination.
• Work closely with planning team for timely supply.
• Handle customer complaints and provide solutions.
• Prepare and manage delivery orders and closing job orders.
• Contribute to a safe work environment.
• Assist with various tasks for customer service success.

Skills

Independent worker

Team player

Process improver

Pressure performer

Tech-savvy

Education

GCE N Level, GCE O Level, or Professional Certificate

Tools

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Job description

Our client is seeking a Customer Service Executive to join their team!

About Our Client

Our client is a one-stop marine logistics specialist company.

What you'll be doing?

Process orders: Handle order processing, customer order verifications, and follow up with customers to ensure smooth transactions.

Coordinate shipments: Liaise with booking agents and ship operators to manage supply schedules and vessel loading.

Collaborate with planners: Work closely with the planning team to ensure timely supply and efficient coordination.

Manage customer relations: Handle customer complaints, provide solutions, and foster long-term relationships through open communication.

Ensure accurate documentation: Prepare and manage delivery orders, closing job orders for billing upon completion.

Maintain safety standards: Contribute to a safe work environment by following OSH programs and relevant regulations.

Support team initiatives: Assist with various tasks as assigned to support the overall success of the customer service department.

Who are they looking for?

Independent worker: Ability to work autonomously while demonstrating a strong work ethic and commitment to excellence.

Team player: Positive attitude with flexibility and dedication to supporting your colleagues and contributing to a collaborative environment.

Process improver: Analytical skills to identify areas for improvement in customer service processes and workflows.

Pressure performer: Capability to thrive under pressure during peak periods and willingness to take on responsibility.

Tech-savvy: Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Outlook to efficiently manage daily tasks.

Educational background: GCE N Level, GCE O Level, or Professional Certificate.

Industry familiarity: Knowledge of or interest in logistics operations is beneficial.

Other Information:

Working Hours: Monday to Friday: 8.30am – 5.30pm

Basic Salary $2800 - $3100

Office Location: Penjuru Lane, Company Transport pick up from Jurong East MRT

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from individuals of all backgrounds and experiences who are passionate about delivering exceptional customer service.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Low Jia Yi | R25127265

#SmartHire

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