Customer Service Executive

The Frosted Chick; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading hospitality and tourism provider in Potong Pasir is seeking a Customer Service Executive to facilitate communication between the bakery and front-of-house. This role requires excellent customer service and problem-solving skills, along with at least 2 years of experience in a similar position. The company offers flexible work arrangements and opportunities for professional development.

Benefits

Professional development opportunities

Flexible work arrangements

Comprehensive health and wellness programs

Employee discounts on bakery products

Qualifications

• Minimum 2 years of experience in a customer-facing role in hospitality or food & beverage.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical thinking abilities.

Responsibilities

• Coordinate daily production and distribution of cakes.
• Liaise with bakery team for timely completion of orders.
• Provide excellent customer service by resolving queries.

Skills

Customer service skills

Communication skills

Problem-solving

Interpersonal skills

Flexibility

Job description

About the role

The Customer Service Executive is a full-time position at The Frosted Chick', a leading hospitality and tourism company in the Potong Pasir, Central Region. In this dynamic role, you will be responsible for bridging the gap between the bakery and the front-of-house, ensuring seamless communication and efficient delivery of our delectable cakes to our customers.

What you'll be doing

1. Coordinating the daily production and distribution of cakes from the bakery to the café and other sales channels

2. Liaising with the bakery team to ensure timely completion of orders and maintaining product quality standards

3. Communicating with front-of-house staff to understand customer preferences and relay relevant information to the bakery

4. Providing excellent customer service by resolving any queries or issues related to cake orders

5. Assisting with inventory management and forecasting to optimise cake production

6. Participating in product development and recipe testing to enhance our cake offerings

7. Supporting the overall operations of the café and contributing to a positive work environment

What we're looking for

1. Minimum 2 years of experience in a customer-facing role within the hospitality or food & beverage industry

2. Strong communication and interpersonal skills, with the ability to effectively liaise between different departments

3. Excellent problem-solving and critical thinking abilities to address customer needs and operational challenges

4. Passion for the food and beverage industry, with a deep appreciation for the art of cake-making

5. Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities

6. Proficiency in English and the local language(s) spoken in the Potong Pasir region

What we offer

At The Frosted Chick', we believe in fostering a positive and supportive work culture. In addition to a competitive salary, we offer a range of benefits, including:

1. Opportunities for professional development and career advancement

2. Flexible work arrangements to maintain a healthy work-life balance

3. Comprehensive health and wellness programs to support our employees' wellbeing

4. Generous employee discounts on our delectable range of cakes and other bakery products

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

The Frosted Chick' is a beloved café and bakery chain that has been delighting customers in the Potong Pasir region for over a decade. Our mission is to bring joy and happiness through the art of cake-making, using only the freshest and highest-quality ingredients. With a strong focus on customer satisfaction and a commitment to sustainability, we strive to be the leading hospitality and tourism provider in our local community.

Apply now for this exciting opportunity to join our team!