Customer Service Executive

TRACX LOGIS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking full-time Customer Service Executives. Responsibilities include providing excellent communication to sellers and partners, handling complaints, and ensuring resolutions meet expectations. Candidates should have a positive attitude and be ready to start immediately. A competitive salary starting at $2,050 with additional performance and attendance incentives is offered.

Benefits

Performance Incentive

Attendance Incentive

Meal Allowance

12 days annual leave

14 days medical leave

Qualifications

• Able to start immediately will be preferred.
• Prior experience in call centers is preferred but open to training.

Responsibilities

• Provide friendly and professional communication during transactions.
• Advise clear and accurate information based on enquiries.
• Handle complaints and ensure effective resolutions.

Job description

We are an E-commerce logistics company based in Toh Guan Road East, Jurong looking to hire full-time Customer Service Executives.

Job Responsibilities:

• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
• Provide excellent customer service and attend to partner's request of assistance.
• Advise clear and accurate information based on sellers/partners/internal staff enquiries.
• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
• Follow up on cases proactively and attentively.
• Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
• Other ad-hoc duties as assigned.

Job Requirements:

• Able to start immediately will be preferred!
• Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!

Remuneration Package:

• Basic salary: $2,050 (During Probation) and $2,350 (After Confirmation)
• Performance Incentive (Variable Allowance): $150 monthly depending on performance appraisal!
• Attendance Incentive (Variable Allowance): $150 monthly for good attendance record! (No lateness or absence)
• Meal Allowance: $10 meal allowance for overtime exceeding 2hrs
• Tenure allowance - Eligible after the 1st/2nd/3rd year of employment ranging from $150-$500/monthly
• Eligible for Overtime
• 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

Working hours: (5.5 days work week)

• Monday-Friday: 9am - 6pm
• Saturday: 9 am to 1 pm
• Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.