Customer Service Executive

CAREER CRAFT PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a detail-oriented Customer Service Executive to manage immigration documents in Singapore. This role involves overseeing the entire immigration application process, ensuring compliance with regulations, and liaising with clients to gather necessary documentation. The ideal candidate will possess strong communication skills and the ability to work efficiently under tight deadlines. Join a dynamic team where your contributions will directly impact client satisfaction and service delivery in a fast-paced environment.

Qualifications

• Candidate must possess at least Higher secondary/Pre-U/A level/College.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage end-to-end immigration application cycles.
• Liaising with clients to gather document packages.
• Attend to clients' queries during and post submission.

Skills

Detail-oriented

Strong written communication

Strong verbal communication

Ability to work under tight deadlines

Education

Higher secondary/Pre-U/A level/College

Professional Certificate/NiTEC

Diploma/Advanced/Higher/Graduate Diploma

Job description

Roles & Responsibilities
We are seeking a detail-oriented Customer Service Executive (Document Specialist) to join our team in Singapore. In this role, you will be responsible for managing and processing immigration documents, ensuring compliance with Singapore's immigration regulations, and coordinating with relevant authorities and internal stakeholders
Key Responsibilities:
Manage end-to-end immigration application cycles, from content development to final service delivery.
Liaising with the client to gather all document packages for the client.
Conducting handovers and running through the final document package to the client
Adept at copywriting to prepare document packages for the clients
Attend to clients' queries and the completion of the formalities during and post submission
Other duties as assigned by the company
Job requirements:
Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
Strong written and verbal communication skills
Ability to work under tight deadlines
Kindly apply online or send in your updated CV