Customer Service Executive

School Of Music And The Arts Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading music and arts educational institution in Singapore is seeking a skilled individual to enhance customer experiences and manage administrative tasks effectively. The role emphasizes strong communication and organizational abilities, engaging students and parents through excellent service and strategic marketing initiatives.

Qualifications

• Diploma preferred with at least 2 years in customer service or sales.
• Experience in education or customer service sectors is beneficial.
• Strong work ethic and ability to multi-task in a fast-paced environment.

Responsibilities

• Provide excellent customer service and handle inquiries via various channels.
• Support student matters including enrolment and payments.
• Engage in marketing strategies and assist during school events.

Skills

Customer service

Sales

Communication

Interpersonal skills

Team player

Education

Diploma in any discipline

Tools

Adobe Photoshop

Social media marketing

Job description

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Responsibilities:

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
• Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,
• Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
• Tracking and updating detailed status reports of all sales leads,
• Engage different stakeholders through liaison with parents, staff and lecturers,
• Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and/or social media marketing an advantage.

Requirements:

• Preferably a minimum qualifications of a Diploma in any discipline, with minimum 2 years of customer service and/or sales experience,
• Experience in the education or customer service sectors is preferred,
• Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,
• Must be able to multi-task and work in a fast-paced environment,
• Strong communication and interpersonal skills in English,
• Must be willing to work a 5-day work week (Tues to Sat).