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Customer Service Executive

UBN SHIPPING PTE. LTD.

Singapore

On-site

SGD 60,000 - 80,000

Full time

15 days ago

Job summary

A reputable freight forwarding company in Singapore is seeking a Customer Service Executive to enhance client communication and shipment management. The role involves ensuring smooth operations of import/export shipments, handling documentation for compliance, and collaborating effectively with various teams. Candidates with a diploma and a passion for customer service are encouraged to apply, with training provided to entry-level applicants.

Qualifications

  • Previous experience in freight forwarding operations.
  • Strong communication skills and ability to interact effectively.
  • Self-motivated and capable of working independently.
  • Pleasant personality with initiative and flexibility.

Responsibilities

  • Communicate with clients to provide updates on shipment status.
  • Collaborate with internal teams for shipment execution.
  • Assist customers with document preparation for shipments.
  • Manage multiple shipments concurrently and oversee each shipment.
  • Arrange customs clearance and documentation for compliance.
  • Conduct accurate job costing and billing activities.
  • Maintain shipment reports to track progress and identify issues.
  • Propose recommendations for improving cargo documentation processes.
  • Review customer feedback to enhance freight operations.

Skills

Communication skills
MS Office proficiency
Multitasking abilities
Organizational skills

Education

Diploma or higher

Job description

Customer Service Executive

Responsibilities:

1. Communicate with clients via various channels, including phone, email, and online platforms, to provide updates on shipment status, transit times, and delivery schedules.

2. Collaborate closely with internal teams such as operations, logistics, and sales to ensure the smooth execution of import, export, cross-trade shipments, and trucking activities.

3. Assist customers with document preparation, including bills of lading, customs declarations, shipping instructions, and other relevant paperwork required for shipment processing.

4. Arrange for the collection of Delivery Orders (DO) and Bill of Lading (B/L) documents from relevant parties to facilitate shipment processing. Manage multiple shipments concurrently, overseeing each shipment from initiation to completion with attention to detail and efficiency.

5. Arrange customs clearance and documentation for shipments, ensuring compliance with international trade regulations and customs requirements.

6. Conduct job costing and billing activities accurately, ensuring that all relevant costs are accounted for and invoices are prepared and submitted promptly.

7. Maintain daily and regular shipment reports to track progress, identify issues, and make informed decisions for process improvements.
8. Propose recommendations for improving methods in cargo documentation processes based on industry standards and best practices.

9. Review customer needs and feedback to identify opportunities for enhancing freight operations processes and customer satisfaction.

Requirements:

1. At least Diploma and above

2. Previous experience in freight forwarding operations, with knowledge of import/export procedures, documentation, and customs clearance processes.

3. Minimum 1-3 years of working experience in similar field are welcome to apply. Entry-level / no working experience are welcome to apply, and training will be provided

4. Strong communication skills and the ability to interact effectively with clients, internal teams, and external stakeholders. Self-motivated and capable of working independently to achieve objectives without constant supervision.

5. MS Office computer literate (Words & Excel)

6. Pleasant personality with initiative, flexibility, and great team spirit

7. Able to handle multitasking and cope with a fast-paced environment

8. Excellent organizational and multitasking abilities, with the capacity to manage multiple shipments concurrently and prioritize tasks effectively.

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