Customer Service Executive

CIMC WETRANS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company based in Singapore is seeking a customer service representative for air and ocean freight operations. The successful candidate will manage customer inquiries, arrange bookings, and ensure compliance with shipping regulations. This role requires multitasking, strong communication skills, and proficiency in freight management systems. Bilingual capability in English and Mandarin is essential for client interactions. Join a dynamic environment that values customer satisfaction and service excellence.

Qualifications

• Minimum diploma or equivalent; logistics, supply chain, or business studies preferred.
• 1–3 years of experience in freight forwarding customer service required.
• Bilingual in English and Mandarin necessary to handle Chinese-speaking clients.

Responsibilities

• Handle customer inquiries on air and ocean shipments promptly.
• Prepare and process shipping documents including HAWB/MAWB.
• Liaise with carriers and agents to resolve shipment issues.

Skills

Communication

Interpersonal skills

Multitasking

Customer satisfaction

Service quality

Knowledge of Incoterms

Education

Diploma or equivalent in logistics, supply chain, or business studies

Tools

MS Office (Excel, Word)

Freight management systems

Job description

• Handle customer inquiries on air and ocean shipments promptly and professionally.

• Arrange bookings with airlines, shipping lines, and co-loaders; confirm space availability and secure bookings.

• Prepare and process shipping documents (e.g., HAWB/MAWB, HBL/MBL, invoices, packing lists, certificates of origin).

• Monitor and track shipments, providing timely status updates to customers.

• Liaise with overseas agents, carriers, and internal operations teams to resolve issues or delays.

• Ensure shipments comply with customs regulations and customer requirements.

• Manage shipment costs, verify charges, and coordinate billing with the finance department.

• Maintain accurate records in the system (TMS/WMS) for all transactions.

• Support sales teams with quotations and follow-up on leads where required.

• Handle customer complaints or service failures professionally, escalating when necessary.

• Continuously seek to improve customer satisfaction and service quality.

• Handle any other task assign by Manager or Management

Requirements:

• Minimum diploma or equivalent; logistics, supply chain, or business studies preferred.

• 1–3 years of experience in freight forwarding customer service, preferably covering both air and ocean freight.

• Strong knowledge of Incoterms, shipping documentation, and freight processes.

• Good communication and interpersonal skills.

• Ability to multitask and work under pressure in a fast-paced environment.

• Proficiency in MS Office (Excel, Word) and freight management systems.

• Billigual in English and Mandarin due require to handle chinese speaking clients

• Able to start work latest by early Aug 25