Customer Service Executive

Owndays Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the optical retail sector is seeking a Customer Service Representative to manage inquiries and ecommerce operations. The ideal candidate will have at least 2 years of experience in a fast-paced environment, possess excellent communication skills, and be capable of working flexible hours including weekends.

Qualifications

• Minimum diploma holder with 2 years experience in customer service.
• Excellent written and verbal communication skills required.
• Hands-on, detailed, patient, and analytical person preferred.

Responsibilities

• Manage high volume of phone calls and online inquiries.
• Ensure customer satisfaction and timely resolution of complaints.
• Handle daily orders with a focus on accuracy.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Analytical

Education

Diploma in any field

Job description

Customer Service:

• Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.

• Answer enquiries and provide information pertaining to queries, complaints and feedback

• Schedule appointments for customers who inquire.

• Handle customer complaints and ensure timely resolution within required guidelines.

• Ensure optimal level of customer satisfaction at all times

• Escalate and work with various team for complicated issues, and ensure issues are resolved properly

• Provide ideas to improve customer experience

• Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.

• Daily report to be submitted and tally daily

Ecommerce:

• Manage daily orders in detailed manner without any errors.

• Provide Customer Service via Email by answering all customer emails in timely manner.

• Ensure parcel is packed nicely and arrange for delivery vendor for pick up

• Liaise with Lab and shops for stock and lenses arrangement

• Ensure sales are tally with the daily sales

• Liaise with customers via email or message for updated prescription

Requirements:

• Min diploma holder in any fields

• At least 2 years working experience in customer service and communication roles in a fast-paced environment

• Excellent written and verbal communication skills

• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

• Able to work on weekends and public holidays

• Comfortable working over the weekend

Interested applications are invited to send your updated resume in MS Word format via Apply Now.

We regret only shortlisted applicants will be notified.