Customer Service Executive

United Resources Marketing Services Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Sales and Administrative Support Specialist to join their dynamic team. In this role, you'll provide essential support in order processing, quotations, and customer communication, ensuring a seamless workflow. Your ability to manage vendor relationships and coordinate logistics will be crucial in maintaining operational excellence. If you have a passion for customer service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a company where your contributions will make a significant impact on customer satisfaction and business success.

Qualifications

• Minimum of 2 years' experience in a customer service role.
• Computer literate with good interpersonal skills.

Responsibilities

• Provides sales and administrative support including order processing and tracking.
• Maintains rapport with customers and resolves issues effectively.

Skills

Customer Service

Communication Skills

Sales Support

Order Processing

Education

O Level

Tools

E-invoicing Software

Job description

Roles & Responsibilities:

• Provides sales and administrative support covering quotations, order processing, tracking and fulfilment, answering telephone call, purchase requisitions etc.

• Maintains sales and administrative workflow for order processing, quotations, tracking and fulfilment. E-invoicing into respective customers portal within 48 hours after good are delivered and document are all in good order.

• Maintains rapport with customers, managers, and employees by arranging continuing contacts, setting priorities, resolving problem situations.

• Co-ordinate import and export of goods with prompt and accurate shipping documentation.

• Understanding of sales contracts. Handle and provide resolution to customer enquiry or issues.

• Coordinating interdepartmental materials.

• Vendor management for cost effective procurement.

Requirements:

• O level and above

• Minimum of 2 years' experience in customer service role.

• Computer literate.

• Good interpersonal and written and oral communication skills