Customer Service Executive

Job Description:

• To support the Department Supervisor / Manager in performing the day-to-day operations of the Counter Services and Call Centre, to achieve KPIs.
• Attending to clients’ queries and providing services via telephone, email, and writing.
• Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback, and concerns.
• Responsible for updating weekly and monthly Operation reports.
• Support Company-held events.
• Any other ad-hoc assignments as delegated by Department Supervisor / Manager.

Skills/Education/Experience:

• Minimum GCE “O” Levels; Diploma or Degree preferred.
• Possess at least 1 year of experience in the Call Centre or service-related industry.
• A pleasant personality and good customer orientation mindset are essential.
• Proficiency in the use of Microsoft Office applications; Internet savvy.
• Excellent interpersonal and communication skills; ability to speak fluent English and Mandarin (to liaise with Mandarin-speaking customers).
• Ability to meet deadlines and work under pressure.
• Ability to function as an effective team player.
• Strong initiative, open-minded, and willing to adapt to changes and challenges.
• Mature, self-motivated, and hardworking.
• Able to work on shifts - either 9am to 6pm or 10.30am to 7.30pm.
• Occasional weekend support at local seminars.

Interested parties please apply with a detailed resume that includes past/current experiences, current/expected compensation package, and earliest available date to linhuit@marketsingapore.com.sg. We regret that only shortlisted candidates will be notified.

Note: All information provided by applicants will be treated in strict confidence and used for recruitment purposes only.