Customer Service Executive

PACIFIC INTEGRATED LOGISTICS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated customer service representative to manage customer orders and inquiries. You will be responsible for accurate data entries, generating reports, and coordinating with logistics teams to ensure smooth operations. Candidates should have a minimum diploma and be able to communicate with Chinese-speaking customers. The role requires strong interpersonal and analytical skills, with work hours including Saturdays from home.

Benefits

Medical

AWS (Subject to performance)

Shuttle service provided from/to Joo Koon

Qualifications

• Able to communicate with Chinese speaking customers.
• Pro-active, self-motivated, and responsible.
• Team player with good analytical skills.

Responsibilities

• Ensure accurate data entries into customer and warehouse management systems.
• Generate reports on inventory, orders, and billing.
• Communicate with warehouse and logistics teams for order fulfillment.

Skills

Interpersonal skills

Communication

Analytical skills

Education

Minimum Diploma

Job description

Job Responsibilities:

• Ensure accurate data entries are made into the customer and warehouse management systems, keeping records up to date.
• Generate basic reports on inventory, orders, and billing as required, and ensure they are completed on time.
• Monitor and follow up on customer orders to ensure timely delivery, resolving any issues that may arise during the process.
• Communicate with warehouse and logistics teams to ensure orders are fulfilled and shipped correctly.
• Serve as a point of contact for customers, handling inquiries, resolving issues, and addressing concerns professionally.
• Respond to customer emails, calls, and messages, ensuring that all issues are resolved or escalated appropriately.
• Ensure all documentation, paperwork, and filing related to customer orders, billing, and inventory are accurate and completed on time.
• Generate and review billing invoices and assist with inventory reports.
• Work closely with the warehouse and sales teams to ensure smooth operations and resolve any order-related issues.
• Assist in coordinating between departments to ensure that customer service objectives are met and customer satisfaction is achieved.
• Any other duties as assigned by superior.

Job Requirements:

• Minimum Diploma
• Able to communicate with Chinese speaking customer
• Able to work 5.5 days (Saturday work from home)
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility

Benefits

• Medical
• AWS (Subject to performance)

**Shuttle service is provided from/to Joo Koon