Customer Service Executive

Arts House Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join the customer service team at a leading company in cultural events, taking charge of delivering exceptional experiences to patrons. As a Venue Officer/Duty Manager, you'll oversee event execution, manage staff, and uphold high service standards while developing your career with numerous growth opportunities.

Benefits

Opportunities for development and growth

Overtime Payment

Medical & Dental Benefit

13 month Bonus

Performance Bonus

Flexi Benefit

Qualifications

• Minimum 3 years experience in customer service or event management.
• Fluency in English; second language preferred.
• Experience in venue operations and hospitality services preferred.

Responsibilities

• Ensure smooth execution of events and performances.
• Deliver exceptional hospitality services to patrons.
• Investigate and resolve guest complaints.

Skills

Interpersonal Skills

Communication Skills

Problem-solving Skills

Leadership Skills

Multitasking

Education

Diploma or relevant qualifications

Tools

Microsoft Office

Job description

Job Purpose

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.

Your mission: to uphold our high service standards and create memorable experiences for all our patrons.

Benefit Highlight

• Opportunities for development and growth

• Overtime Payment

• Medical & Dental Benefit

• AWS [13 month Bonus]

• Performance Bonus

• Flexi Benefit

Duties and Responsibilities

• Serve as Venue Officer / Duty Manager to ensure the smooth execution of events, special performances and galas.

• Assist in the coordination and logistical planning of special events, liaising closely with supervisors

• Deliver exceptional hospitality services to partners and VVIPs, maintaining a professional and welcoming environment

• Investigate and resolve guest complaints and incidents, ensuring swift and effective resolutions

• Enforce safety protocols and emergency evacuation procedures to maintain a secure environment

• Conduct guided tours of AHL venues for the public

• Support Customer Service Manager in handling tour enquiries and scheduling

• Support management in reviewing, updating, and establishing customer service SOPs and policies, both in-house and with external partners

• Assist in developing training materials and operational standards for full-time and casual staff to ensure consistency and quality in service delivery

• Assist in the training and supervision of casual staff, particularly during performances and events

• Support in planning and deploying casual manpower across AHL venues as required

• Ensure budget alignment with forecasted projections in collaboration with the Customer Service Manager

• Perform frontline customer service duties, including reception and handling general inquiries via phone and in person

• Represent the venue with a courteous and professional manner at all customer touchpoints

• Undertook additional responsibilities and special assignments as delegated by the Customer Service Manager, HOD, or senior leadership.

Requirements

1. Educational qualifications

• Diploma or relevant qualifications with equivalent years of experience

2. Experience

• Minimum 3 years of experience in customer service or event management.

3. Specific skills required.

• Excellent interpersonal and communication skills to engage with diverse audiences, including patrons, VIPs, and corporate partners

• Effectively lead and manage casual staff, promoting teamwork, adaptability, and a customer-first mindset for efficient operations

• Strong problem-solving skills to handle real-time operational challenges and customer complaints

• Experience in venue operations, event coordination, and hospitality services preferred

• Understanding of safety and emergency procedures in public venues

• Ability to multitask and remain composed under pressure in a fast-paced environment

• Proficiency in spoken and written English; fluency in a second language is preferred

• Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with venue management systems is an advantage.

Additional Information

• This is a 2-year contract position.

• Shift duties are required.