Customer Service Executive

Challenger Technologies Limited; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service Executive to enhance customer satisfaction and service delivery. This role involves attending to walk-in customers, addressing inquiries, and assisting with product testing and setup. The ideal candidate will possess excellent communication skills, a strong customer service mindset, and the ability to handle multiple tasks effectively. Join a team that values customer-centric approaches and make a meaningful impact in providing exceptional service.

Qualifications

• Experience in customer service with a focus on customer satisfaction.
• Strong communication skills for effective customer interactions.

Responsibilities

• Attend to walk-in customers and address inquiries.
• Perform basic diagnoses of device faults and manage exchanges.

Skills

Customer Service Experience

Communication Skills

Product Knowledge

Multitasking Ability

Job description

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (5 Days Work Week)
• Working time: 11.00am to 9.30pm

Responsibilities:

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales

Requirements:

• Experience in customer service
• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
• Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Ability to handle multiple tasks simultaneously.