Customer Service Executive

Perennial Sourcing Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer-oriented solutions provider in Singapore seeks a Customer Service Executive to enhance customer experiences. The role involves engaging with customers, tackling problems creatively, and collaborating with teams to ensure satisfaction. Ideal candidates should possess exceptional communication skills and a problem-solving mindset. This position offers competitive compensation between $3,000 to $4,500, a five-day work week with opportunities for career growth.

Benefits

Positive work environment

Professional growth opportunities

Performance-based incentives

Qualifications

• Must have a friendly and empathetic approach in customer interactions.
• Ability to think on feet and solve problems creatively.
• Proficient in product knowledge to educate customers.

Responsibilities

• Engage with customers through phone, email, and chat.
• Troubleshoot issues and provide creative solutions.
• Collaborate with cross-functional teams for customer insights.

Skills

Exceptional communication skills

Problem solving

Team collaboration

Job description

Join our dynamic team as a Customer Service Executive!

Are you a people person with exceptional communication skills? Do you thrive in fast-paced environments and have a passion for delivering top-notch customer experiences? If so, we have the perfect opportunity for you!

As a Customer Service Executive, you will be the ambassador of our company, ensuring that every customer interaction is a positive and memorable one. Here's what your role will entail:

1. Customer Interaction: Engage with customers through various channels, including phone, email, and chat, to address inquiries, provide information, and resolve issues. Your friendly and empathetic approach will be crucial in building strong customer relationships.
2. Problem Solving: Tackle challenges head-on, troubleshoot issues, and find creative solutions to exceed customer expectations. Your ability to think on your feet will set you apart.
3. Product Knowledge: Become an expert on our products and services. Your in-depth knowledge will empower you to educate customers, recommend solutions, and ensure they get the most out of their experience.
4. Team Collaboration: Work closely with cross-functional teams to share customer insights, collaborate on improvements, and contribute to the overall success of the company. Teamwork makes the dream work!
5. Continuous Improvement: Embrace a mindset of continuous improvement. Provide valuable feedback on processes, suggest enhancements, and contribute to the evolution of our customer service strategy.

What We Offer:

• Positive Work Environment: Join a supportive and inclusive team that values diversity and encourages open communication.
• Professional Growth: Take advantage of opportunities for career advancement, skill development, and 1-1 mentorship. We invest in our team members' success.
• Impactful Work: Be a key player in delivering outstanding customer experiences and shaping the reputation of our brand.
• Competitive Compensation: Enjoy a competitive salary, along with performance-based incentives and benefits.

If you're ready to embark on a rewarding journey where your passion for customer service will shine, apply now and be a part of our customer-centric success story! Your next adventure awaits!

Job Description:

Remuneration: $3,000 to $4,500

Higher remuneration will be offered to those with experience.

5-day work week

Entry-level candidates are welcome to apply

Minimum of 2 or more years of related experience may be considered for senior positions

Company Profile:

We are part of a family of companies owned by Singapore’s longest-established financial institutions.