Customer Service Executive

SINARMAS CEPSA PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Sales Coordinator to manage customer execution details and ensure satisfaction. The role includes processing sales orders in SAP and working with cross-functional teams to improve processes. Candidates should hold a bachelor's degree and possess at least 2 years of relevant experience.

Qualifications

• Minimum bachelor's degree in any field, preferably in logistics/supply chain management.
• Minimum 2 years of relevant experience.
• Proficient in SAP modules.

Responsibilities

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details and resolve issues.
• Process SAP sales order management transactions.

Skills

Customer satisfaction

Problem resolution

Communication

SAP proficiency

Education

Bachelor's degree

Tools

SAP

Job description

Job Responsibilities

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Job Requirements

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have minimum 2 years of relevant experience.
• Proficient in SAP modules.