Customer Service Executive

OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in order management seeks a professional to oversee customer enquiries, process orders, and ensure seamless order fulfillment. The ideal candidate will excel in communication, relationship-building, and possess strong IT skills, contributing to effective order completion in a fast-paced environment.

Qualifications

• Minimum GCE 'N' Level with 2 years of relevant experience.
• Excellent communication and relationship skills.
• Meticulous and hard working.

Responsibilities

• Manage orders related to enquiries from customers.
• Process orders received from emails, portals and faxes.
• Coordinate with Sales, Procurement, Warehouse and Logistics.

Skills

Communication

Relationship Management

Attention to Detail

IT Skills

Education

GCE 'N' Level

Job description

JOB DESCRIPTION

• Manage orders related to enquiries from customers

• Process orders received from emails, portals and faxes

• Data entry, tracking and record-keeping in sales-related environment

• Interface and coordinate with Sales, Procurement, Warehouse and Logistics to ensure seamless order fulfilment on time

• Ensure correct pricing in orders processed

• Resolve issues arising from orders processing with internal stakeholders

• Build sustainable relationships and gain trust with existing customers through effective and interactive communication

• Other ad-hoc projects as assigned

• 5.5 days work week

REQUIREMENTS

• Minimum GCE 'N' Level with 2 year of relevant experience

• Excellent communication and relationship skills

• Meticulous and hard working

• Able to work in a very fast pace environment

• Good IT skills

• A proven track record of performance and delivery