Customer Service Executive

HRLinked Asia Search & Consultancy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the beauty and aesthetic industry is seeking a Customer Service Officer. This role involves ensuring excellent customer interactions, handling inquiries, and contributing to customer satisfaction. Candidates should have at least 2 years of experience in a similar position, with familiarity in beauty or retail being advantageous.

Benefits

Good company benefits

Qualifications

• Minimum 2 years in customer service/relations.
• Experience in beauty/retail industry is an advantage.

Responsibilities

• Serve as the first point of contact for customers via various platforms.
• Process customer refunds, exchanges, and orders efficiently.
• Gather customer feedback and suggest process improvements.

Skills

Customer Interaction

Problem Solving

Communication

Empathy

Job description

ACustomer Service Officerrole reporting to theCustomer Experience Managertypically focuses on ensuring excellent customer interactions, handling inquiries, resolving issues, and improving overall customer satisfaction. Here are the keyroles and responsibilities:

• Join a fast growing company in beauty and aesthetic industry

• Orchard - central as work location

• Good company benefits

Roles & Responsibilities:

1. Customer Interaction & Support

• Serve as the first point of contact for customers via phone, email, chat, digital platforms or in-person.

• Provide accurate information about products, services, and company policies.

• Handle customer inquiries, complaints, and requests in a professional manner.

• Escalate complex issues to the Customer Experience Manager or relevant departments.

2. Order & Service Management

• Process customer refunds, exchanges, and orders efficiently.

• Track and follow up on service requests and ensure timely resolution.

• Coordinate with logistics, sales, and technical teams to fulfill customer needs.

3. Customer Satisfaction & Experience Improvement

• Gather customer feedback and report trends or recurring issues.

• Proactively suggest process improvements to enhance customer experience.

• Maintain a positive and empathetic approach when dealing with customers.

4. Training & Compliance

• Stay updated on company products, policies, and service protocols.

• Ensure compliance with company guidelines and industry standards.

• Participate in training sessions to improve customer service skills.

Professional Experience Requirements

• Minimum 2 years in a similar position of customer service/relations

• Experience in beauty/ retail industry – advantage

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HRLinked Asia Search & Consultancy Pte Ltd (Registration No: 201910702W)