Customer Service Executive

LEE WEE & BROTHERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking an energetic individual to join the Customer Service Team. The role involves handling enquiries, maintaining customer databases, and enhancing customer experiences. Ideal candidates are team players with strong communication skills and attention to detail.

Qualifications

• Experience in customer service or contact centre is an advantage.
• Customer-oriented with good interpersonal skills and pleasant disposition.

Responsibilities

• Handle customer enquiries, order-taking, and processing through multiple channels.
• Create and maintain customer database.
• Communicate across departments to ensure orders are fulfilled.

Skills

Interpersonal skills

Communication skills

Attention to detail

Team player

Education

Diploma in any discipline

Job description

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively