Customer Service Executive

JOB SCOPE

Promptly and professionally attending to customer phone inquiries, managing the database of parts & service records along with warranty information, and overseeing the sales and purchasing processes of parts.

JOB RESPONSIBILITIES

Customer Service:

• respond to customer calls promptly and professionally, addressing inquiries and logging breakdown reports accurately.

Service Coordination:

• collaborate with the Service Supervisor to schedule and arrange service calls.

• coordinate the assignment of spare parts to service technicians.

Database Management:

• accurately and timely input customer service reports and technicians’ timesheets.

Spare Parts Sales & Purchasing:

• handle spare parts inquiries and prepare quotations for both local and overseas customers.

• update customers on delivery status and liaise with the Logistics Department for shipment arrangements.

• manage spare parts procurement and maintain inventory records.

Warranty:

• process warranty claims with product principals and log them into the system.

Others:

• perform additional tasks as assigned by management as and when required.

• Provide backup support for key roles during staff absence.

JOB REQUIREMENTS

· Minimum “O” Level qualification or equivalent.

· At least 1 year of experience in a manufacturing or trading environment.

· Meticulous with strong attention to detail, capable of handling routine data entries accurately and efficiently.

· Proficient in MS Office.

· Experience with Enterprise Resource Planning (ERP) systems for order processing is a strong advantage.

· Positive work attitude, willingness to learn and a collaborative team player.