Customer Service Executive

FRESVER REBIRTH PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading beauty & wellness brand is seeking a passionate Customer Service Representative to manage customer appointments and provide exceptional support. Join a fun and collaborative team environment, enjoy an attractive salary package, and gain valuable experience working with marketing and customer service teams.

Benefits

Attractive salary package

Opportunities for growth and learning

Collaborative environment

Qualifications

• Minimum Diploma qualification.
• At least 3 years of relevant working experience in customer service or related roles.
• Proficient in Microsoft Excel and Google Drive.

Responsibilities

• Manage customer appointments and schedules.
• Follow up on appointment attendance to meet KPIs.
• Engage potential customers through cold calls.

Skills

Organizational skills

Self-motivated

Customer service

Multitasking

Education

Diploma

Tools

Microsoft Excel

Google Drive

Job description

Job Responsibilities:

• Reach out to customers who have enrolled via marketing promotions to book and manage their appointments
• Reschedule appointments when necessary and ensure all schedules are up-to-date
• Monitor and follow up on appointment attendance to help the team achieve KPIs
• Manage cold calls to engage potential customers and introduce promotions
• Handle customer service touchpoints, including:
• - Replying to Reviews
• - Responding to enquiries on social media platforms
• Work closely with the Marketing Team and report directly to the Business Development Manager

Job Requirement :

• Minimum Diploma qualification
• At least 3 years of relevant working experience in customer service or related roles
• Highly organised, self-motivated, and a positive team player
• Able to multitask, work independently, and follow through on responsibilities with professionalism
• Proficient in Microsoft Excel and Google Drive tools

Why Join Us?

• Be part of a purpose-driven beauty & wellness brand
• Work in a fun, positive, and collaborative environment
• Enjoy an attractive salary package
• Gain exposure working closely with the Marketing and Customer Service teams
• Opportunities for growth, learning, and contribution

We look forward to meeting a passionate and proactive addition to our team!

You may contact us at 97893203 for more details.