Customer Service Executive

SPEED TRUST RENOVATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A construction materials company in Singapore seeks a Customer Service Executive to act as the main point of contact for clients. The role involves handling order inquiries, coordinating deliveries, and providing product information. Candidates should have 1-3 years of experience in customer service, be bilingual in English and Mandarin, and possess strong communication and teamwork skills.

Qualifications

• 1-3 years of experience in customer service or sales support.
• Good interpersonal and communication skills.
• Able to work retail hours.
• Good team player with a positive attitude.

Responsibilities

• Act as the main contact point for customers regarding inquiries.
• Coordinate with sales and logistics for timely delivery.
• Handle customer complaints and follow through on resolutions.
• Process sales orders and prepare delivery schedules.
• Provide product information and assist customers in selection.
• Draft quotations for customers.

Skills

Customer service

Communication skills

Team player

Independence

Urgency

Bilingual (English and Mandarin)

Job description

Key Responsibilities:

• Act as the main point of contact for customers, contractors, and site personnel regarding order inquiries, delivery updates, and service requests.
• Coordinate with sales, logistics, and warehouse teams to ensure timely and accurate delivery of construction materials to project sites.
• Handle customer complaints or issues professionally and follow through on resolutions in coordination with relevant internal departments.
• Process sales orders, prepare delivery schedules, and issue required documentation such as invoices, delivery receipts, and order confirmations.
• Provide product or service information to clients and assist them in selecting the appropriate materials based on their project requirements.
• Drafting quotations for customers
• Maintain accurate and up-to-date customer records, communication logs, and service histories.
• Follow up with customers to ensure satisfaction and build long-term customer relationships.
• Work closely with the project team to stay updated on construction timelines and proactively manage customers expectations.

Qualifications:

• At least 1–3 years of experience in a customer service or sales support role, preferably in the construction, building materials, or engineering industry.
• Good interpersonal and communication skills
• Able to commit retail hours
• Able to converse in English and Mandarin (to answer Chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn