Customer Service Executive

WSAudiology; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

WSAudiology is seeking a Customer Service Executive to enhance order fulfillment and customer support effectiveness in its dynamic environment. The role involves coordinating order processing, managing customer inquiries, and optimizing supply chain operations. Ideal candidates should have at least three years of experience and robust skills in collaboration and details-oriented tasks to contribute to our growth in the hearing aid industry.

Qualifications

• Minimum 3 years of experience in customer service and order fulfillment.
• Knowledge in Letter of Credit (LC) and shipping terms is advantageous.
• Detail-oriented, meticulous, and organized.

Responsibilities

• Coordinate order processing and fulfillment with customers and internal teams.
• Provide backup support to Customer Service team members.
• Respond to customer inquiries and ensure timely resolution.

Skills

Collaboration

Customer Service

Coordination

Tools

Microsoft Office Applications

Salesforce

Job description

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Customer ServiceExecutive for our fast-growing markets, you will oversee order fulfillment, customer support and collaborate with internal teams to drive continuous improvements. Your efforts will directly contribute to ensuring smooth order fulfillment, enhancing customer satisfaction, and optimizing supply chain efficiency.

What you will do

• Coordinate order processing and fulfillment, including communication with customers and internal teams on stock availability and reverse logistics approvals
• Provide backup support to designated Customer Service team members
• Respond to customer inquiries on orders, repairs, and product availability, logging feedback in Salesforce and coordinating with stakeholders to ensure timely resolution
• Coordinate with warehouse to maintain and update SEA’s packaging work instructions and pack-in matrix in the ERP system
• Process goods receipt for received items to facilitate vendor payments and generate proforma invoices for returning faulty equipment for servicing.

What you bring

Experience &Personal competencies

• Minimum 3 years of experience in customer service and order fulfillment industry
• Knowledge in Letter of Credit (LC) and shipping terms will be an advantage
• Proficient in Microsoft Office Applications
• Team player with strong collaboration, coordination, and interpersonal skills
• Have a keen eye for details, meticulous and organized.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful?We can't wait to hear from you.

WS Audiology is an equal-opportunity employer andcommitted to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.