Customer Service Executive

SIN OCEAN PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a detail-oriented Customer Service Executive to enhance customer experiences through excellent service and process improvements. This role involves addressing customer feedback, preparing sales documents, and maintaining strong customer relationships. The ideal candidate will possess strong communication skills, proficiency in Mandarin, and a customer-centric mindset. Join a dynamic team where your contributions will directly impact customer satisfaction and service quality. If you are passionate about delivering exceptional service in a fast-paced environment, this opportunity is perfect for you.

Benefits

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Qualifications

• Minimum 2 years of relevant experience in customer service or administrative roles.
• Excellent written and verbal communication skills required.

Responsibilities

• Address customer feedback promptly to ensure satisfaction.
• Prepare sales documents and ensure timely processing of orders.

Skills

Customer Service

Problem-solving

Conflict Resolution

Communication Skills

Microsoft Office

Mandarin (Spoken)

Education

Degree in any field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Highlights

Walking distance to Lavender MRT / Kallang MRT / Bendemeer MRT

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Position Overview
We are seeking a detail-oriented and experienced Customer Service Executive to join our team. The ideal candidate will play a key role in delivering excellent customer service and enhancing the overall customer experience through prompt support and continuous process improvement.

Job Description
Reporting to the Head of Customer Service , the successful candidate will be responsible for the following:

• Address customer feedback promptly and professionally to ensure high levels of satisfaction.
• Identify and implement process improvements to enhance customer experience.
• Prepare sales quotations, sales orders, delivery orders, invoices, and other relevant documents.
• Attend to customer inquiries across various channels in a timely and courteous manner.
• Ensure the accurate and timely processing and execution of customer orders.
• Coordinate with internal departments and third parties to fulfill customer requests.
• Maintain strong customer relationships by providing accurate product information and dedicated sales support.
• Handle and resolve customer complaints and feedback efficiently.
• Generate monthly customer statements and monitor payment statuses.
Perform any ad-hoc duties as assigned by the department head

Requirements

• A minimum of a Degree in any field.
• At least 2 years of relevant experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Proficiency in spoken Mandarin is required, as the role involves handling feedback from Mandarin-speaking customers.
• Strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to perform under pressure in a fast-paced environment.
• A customer-centric mindset with a passion for delivering excellent service.
• Meticulous, detail-oriented, and process-driven.
Patient, empathetic, and adaptable in handling different customer situations

Working Hours
Monday to Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 9:00 AM – 4:00 PM

We regret that only shortlisted candidates will be notified.