Customer Service Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a project coordinator to oversee customer orders from placement to delivery. Responsibilities include liaising with customers, preparing necessary documentation, and ensuring compliance with policies while engaging in material resource planning. Ideal candidates should have a Diploma in Business Administration and experience in order management with SAP proficiency.

Qualifications

• Minimum 3 years handling customer orders until delivery.
• Conversant in Microsoft Office and e-mail etiquette.
• Knowledge of SAP is advantageous.

Responsibilities

• Coordinate with customers and departments to ensure order processing.
• Prepare shipping documents for export shipments.
• Ensure Material Master Data is accurate for SAP MRP.

Skills

Problem Solving

Team Collaboration

Communication

Education

Certificate/ Diploma in Business Administration

Tools

SAP

Microsoft Office

Job description

Job Responsibilities

• Prepare and update the forecast list or any worksheet to monitor & ensure OTD supports from other functional department

• Extract data from ERP software (SAP) for the analysis of performance of company and forecast of each month

• Coordinate with customer and internal department to meet all deadlines & smooth processing of each order

• Assist to review customers’ PO key T&C and ensure adherence to company policies

• Liaise with customer for their deliverables and delivery date

• Work with Sales & Proposal team & execution engineer in sales order creation& BOM & relevant master data

• Ensure correct sales order for billing and BOM in SAP system

• Assist to maintain and monitor and monitor project plans, progress, schedules, budgets and expenditures

• Attend KOM (Kick-off meeting) to understand the project scope and objectives

• Track project cost and improve profitability

• Develop & manage a detailed project schedule and work plan for the smooth closure of each order in hand

• Assist in preparation of all shipping documents relating to export shipments (E.g. Commercial invoice and packaging list)

• Assist in preparation of the necessary documentations required (e.g. Commercial invoices, Packing List, Bill of Lading, etc.) for lodgments with the various banks in accordance with the company’s customers supplied (e.g. Warranty/ performance bond) if required.

• Assist in the preparation of the necessary documentation required for payment collection per each customers’ requirements/ specifications.

• Ensure and update Material Master Data correctly so that Material Resource Planning (SAP MRP) plans correctly

• Raise Purchases Requisition in SAP

• Any other ad-hoc duties as assigned by your reporting superior.

Job Requirements

• Minimum Certificate/ Diploma in Business Administration or other relevant qualifications

• Minimum three (3) years of similar working experience handling customer’s order from the order stage until the stage of goods delivery.

• Conversant in Microsoft Office and well versed in writing and e-mail etiquette.

• A team player and problem solver who is able to work alongside with people from all levels across various department

• Knowledge of SAP system is an added advantage

• Able to work in fast pace environment