Customer Service Executive

A.J. Walter Aviation Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading aviation company in Singapore seeks a professional to manage customer requirements, oversee order processes, and enhance service delivery. The role involves communication and negotiation to uphold high customer expectations while driving continuous improvement. Ideal candidates will have relevant experience, strong communication skills, and ability to multitask effectively.

Qualifications

• 1-2 years of related experience required.
• Commercial acumen developed through sales experience.
• Ability to manage relationships with existing and new customers.

Responsibilities

• Manage customer requirements and ensure delivery.
• Coordinate communication with customers and vendors.
• Assess customer payment viability and negotiate effectively.

Skills

Good communication skills

Attention to detail

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description:
1. Management of Customer requirements:

• Quantum Interrogation
• Market Research
• Alternate PN / Technical Research
• IPC investigation
• Commercial awareness of contractual definitions

2. Customer Order Management:

• Assessment of Customer Payment Viability
• Negotiation and Procurement
• Vendor Quality Approval Process
• Quantum Processing (end to end process)
• Interface with other departments to facilitate on time delivery
• Exchange Order Management – make best use of company systems and tools to identify cores and resolve quarantine or trace issues
• Take responsibility for assisting in the identification and acceptance of core components as requested.
• Off Core return Management
• Warranty / RMA / Reliability Management
• Credit Note and Query Invoice follow up
• Responsibility for assisting in the identification and acceptance of core components as requested
• Provide assistance in ensuring payment for services provided

3. Customer Service and Interface:

• Day to day Communication & Interface with Customers / Vendors
• Coordinate contractual review meeting with customer base.
• Management of operational performance data against contractual targets
• Exceeding Customer Expectation and Company standards
• Creation & updating of Customer Procedure Sheets
Monitor and ensure satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.

Expectations:

• Team player with good communication skills
• To strive for continuous improvement
• Attention to detail
• Capability to multitask and prioritise workloads
• Self-motivated
• Problem solve

Requirements:

• Good communication skills
• Ability to prioritise and manage workloads
• Ability to manage relationships with existing & new customers
• Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
• Good communication skills both verbally and written
• Commercial acumen developed through sales experience
• 1-2 years of related experience

Good to have:

• Quantum knowledge
• Aviation/Aerospace knowledge & experience
• Proficient in Microsoft Word, Excel and Outlook
• Negotiation skills to help maximise profits
• Ability to manage and nurture relationships with current and new customers