Customer Service Executive

The Style Soirée; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking an independent and meticulous individual to manage customer inquiries and complaints. Responsibilities include responding to emails, processing exchanges and returns, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a diploma is preferred. This role requires a commitment of at least one year and may involve weekend work.

Qualifications

• Min education: Diploma preferred.
• Strong command of English.
• Able to work independently.
• Minimum commitment of one year.
• May be required to work on weekends.
• Only Singaporeans or Perm Residents can apply.

Responsibilities

• Reply to all online enquiries and ensure customer satisfaction.
• Handle and resolve customers’ complaints efficiently.
• Process exchanges, returns, and issue credits.

Skills

Strong communication & interpersonal skills

Customer-oriented and passionate

Ability to solve issues efficiently

Meticulous

Education

Diploma preferred

Tools

Basic Excel Skills

Job description

We’re looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer’s emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers’ complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer’s exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• Strong command of English
• Basic Excel Skills required
• Able to work independently
• Min education: Diploma preferred
• Minimum commitment of one year
• May be required to work on weekends
• Only Singaporeans or Perm Residents

Kindly send in your resume, expected remuneration & recent photo of yourself [e-mail]

We regret that only shortlisted applicants will be notified