Customer Service Executive

Metro (Pte) Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Metro (Pte) Ltd is seeking a customer service specialist to enhance shopping experiences at our Orchard location. This role encompasses greeting guests, offering tailored product recommendations, and ensuring guest satisfaction through strong communication and problem-solving skills. Candidates should have at least three years in customer service, a relevant degree, and the ability to work rotating shifts on a 5-day work week. Join us to create delightful moments for our customers in a fast-paced retail environment.

Qualifications

• Minimum 3 years of customer service experience preferred.
• Exudes confidence and is service-oriented.
• Meticulous and organized.
• Able to work independently and as part of a team.
• Able to work 2 rotating shifts, 5-day work week (including weekends and public holidays).

Responsibilities

• Create a welcoming experience by greeting all guests.
• Be knowledgeable of store procedures and product information to assist customers.
• Provide tailored recommendations across various departments.
• Assist customers with product selection and enhance their shopping experience.
• Conduct daily store walks and align with team members for corrective actions.
• Provide timely feedback to stakeholders to enhance guest satisfaction.
• Motivate, train, and coach associates for exceptional guest experiences.

Skills

Bilingual in English and another language

Customer handling skills

Problem-solving

Communication skills

Organizational skills

Education

Bachelor’s degree or Diploma in retail or hospitality related industry

Job description

Delivering our brand promise, “Find Your Magic at Metro”. Creating and delivering a consistent, high quality and delightful shopping experiences, engaging interactions and personalized moments to take our customers shopping to the next level that each moment with Metro is a delightful experience.

• Create a welcoming experience by greeting all guests;

• Be knowledgeable to maintain relevant and current knowledge of store procedures, systems and policies; product and organization knowledge and customer-related information to assist customers and improve their shopping experience;

• Provides tailored recommendations across home, fashion, beauty, and lifestyle departments;

• Assists customers with product selection, trend insights, and wardrobe curation;

• Offers recommendations on the latest trends, upcoming collections, Singapore events, booking of restaurants, etc in enhancing the overall experience beyond shopping;

• Conduct daily store walk and work with the respective team members to take immediate corrective action, if necessary;

• Provide timely feedback to stakeholders and develop initiatives to enhance guest experience and satisfaction;

• Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns;

• Motivate, train and coach associates to deliver seamless and exceptional guest experience; and

• Any other duties that may be assigned from time to time to maintain staffing flexibility and efficiency.

Only Singaporean Need to Apply

Work Location : Orchard

Requirements :

• Bachelor’s degree or Diploma in retail or hospitality related industry, customer service or relationship management.

• Minimum 3 years of customer service experience preferred

• Bilingual in English and another language

• Exudes Confidence and Service-oriented

• Excellent problem-solving, communication and customer handling skills

• Meticulous and organized

• Able to work independently and as part of a team

• Able to work 2 rotating shifts, 5-day work week (including weekends and public holidays)

We regret that only shortlisted applicants will be contacted.

All data collected will be used for recruitment purpose only.