Customer Service Executive

THE STYLE SOIREE (TSS); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fashion company, THE STYLE SOIREE (TSS), is seeking a meticulous and independent Customer Service Executive to enhance customer satisfaction. This full-time role involves managing emails, addressing inquiries, and resolving issues while promoting a positive shopping experience. Ideal candidates are skilled communicators with a diploma and a keen interest in fashion. You will be part of a dynamic team committed to delivering exceptional service.

Qualifications

• A strong interest in fashion.
• Good command of English.
• Minimum commitment of one year.

Responsibilities

• Attend to customer's emails and respond to inquiries promptly.
• Resolve customer complaints and process exchanges/returns.
• Ensure customer satisfaction and uphold efficiency.

Skills

Strong communication

Interpersonal skills

Problem solving

Customer-orientated

Meticulous

Education

Diploma

Tools

Excel

Job description

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Host and reply to all online/media enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your resume to: [e-mail]