Customer Service Executive

Concept Math Tuition Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A primary math education center in Singapore is seeking a Customer Service Executive to handle inquiries, manage student records, and provide administrative support. The ideal candidate should have strong communication skills, basic bookkeeping knowledge, and experience in customer service roles. This position requires managing relationships with students and parents, ensuring smooth operational support, and assisting the Center Head.

Qualifications

• Experience in customer service roles is preferred.
• Ability to build relationships with various stakeholders.
• Proficient in administrative tasks and record keeping.

Responsibilities

• Handle enquiries from parents and students regarding the program.
• Perform basic bookkeeping and fee collection tasks.
• Manage student records and schedules efficiently.
• Liaise with vendors for supplies and resource management.
• Create teaching materials and manage promotional content.

Skills

Customer service orientation

Strong communication skills

Basic bookkeeping knowledge

Ability to manage student records

Job description

The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties:

Primary Responsibilities:

1. Customer Service & Relationship Management:

   • Handle enquiries from parents and students about the Concept Math programme and lessons.

   • Build and maintain strong relationships with students, parents, and other stakeholders.
     

2. Administrative & Operational Support:

   • Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records.

   • Enrol new students and maintain an up-to-date student database.

   • Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment.
     

3. Student Management:

   • Address and manage requests related to class replacements or transfers.

   • Ensure accurate tracking and updating of student records and preferences.
     

4. Resource Management:

   • Manage the inventory of teaching resources and office supplies.

   • Liaise with vendors to order supplies and coordinate necessary services.
     

5. Administrative Tasks:

   • Prepare and print worksheets and other teaching materials.

   • Create and manage presentations, signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).
     

6. Support for Centre Head:

   • Manage appointments and schedules for the Centre Head.
     

7. Other Ad-Hoc Duties:

   • Perform any other reasonable tasks or duties to support the smooth operation of the Centre.