Customer Service Executive

Customer Service Executive for a German MNC in electronic manufacturing

• Basic salary up to 3300

• Transport pick up and drop off all over SG

• Good company benefits

Roles

1. Order processing, generate invoices, and credit/debit notes.

2. Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce.

3. Shipment arrangement, liaising with the 3rd parties providing shipping documents to both customer & the nominated forwarder for export declaration.

4. Liaise with customer enquiries, deliveries, stock checks from various plants / provide production lead time.

5. Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories to process replacement orders / issue credit notes for valid claims.

6. Process and expedite shipments and ensure on-time delivery to customers.

7. Outstanding order monitoring and checking order status to update customers on any delays.

Requirements

1. Min. Diploma in any field, preferably in Supply Chain Management.

2. At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/ logistics industry.

3. Good written and communication skills.

4. Good customer handling skills and able to communicate with people of different levels.

5. Proficient in Microsoft Word and Excel.

6. Prior experience in manufacturing is an added advantage.

7. Experience in SAP SD Module is an added advantage.

If you are keen to apply for this role, please click auto-apply.

HR Linked Asia Search & Consultancy Pte Ltd (Registration No: 201910702W)