Customer Service Executive

TEPG PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to be the first point of contact for customers. This role involves processing orders, managing shipments, and ensuring compliance with SOP and KPI standards. You will liaise with various teams to meet customer expectations and provide exceptional service. The company fosters a collaborative environment with a commitment to safety and employee well-being. If you have a passion for customer interaction and a background in engineering or customer service, this opportunity is perfect for you.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package

On the job/cross training opportunities

Collaborative team environment

Zero Harm safety policy

Qualifications

• Diploma in Engineering or equivalent experience with 2 years in customer service.
• Experience with BaaN is advantageous.

Responsibilities

• Process orders and shipments in line with SOP and KPI standards.
• Coordinate with sales, warehouse, and logistics for customer satisfaction.

Skills

Customer Service

BaaN

Export Shipping

Interpersonal Skills

Education

Diploma in Engineering

GCE ‘A’ Levels

Tools

BaaN

Job description

What you will do:

As Customer Service Executive, you will be the first contact point for customers placing orders via EDI, fax or email. Attending to customer queries, process orders, shipments and invoices in conformance to SOP and KPI standards.

Entering orders and generating reports, shipping documents and Tax Invoices in BaaN. Liaising with regional sales personnel and general administrative duties, e-filling of supporting documents, etc.

How you will do it:

Order Entry through manual or EDI:

• Acknowledge sales orders and enter BaaN, weekly update of sales orders status to customers.

Sales Coordination:

• Attend to phone calls
• Communicate with customers with pricing updates; discount confirmation based on DOA, schedule and shipment updates
• Provide acknowledgement of sales orders and confirm shipping details
• Assist customer in determining appropriate merchandise to purchase

Shipment & Delivery:

• Process order from point to order to point of shipment
• Coordinate closely with sales, warehouse and logistics to meet customers’ expectations and requirements
• Prepare Proformal Invoice for Advance Payment/ Letter of Credit orders,
• Coordinate closely with Planning, warehouse and logistics to meet customers’ expectations and requirements
• Prepare shipping documents for export in line with LC requirement
• Dispatching of shipping documents documents/Tax Invoice twice weekly to the customer.

Others:

• Establish proper filing and ensure that all master files are updated regularly

What we look for:

• Diploma in Engineering or equivalent experience (eg. GCE ‘A’ levels with minimum 2 years’ customer service experience)
• Experience with BaaN would be an advantage
• Good Export Shipping, Letter of Credit Knowledge
• Good customer service and interpersonal skills
• Enjoy interacting with people

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy