Customer Service Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to enhance customer satisfaction and improve service delivery. In this dynamic role, you will process orders, manage shipping documents, and liaise with customers to ensure timely deliveries. Your strong analytical and communication skills will be key in addressing customer inquiries and complaints, while your ability to work collaboratively will help foster positive relationships. Join a forward-thinking company that values creativity and teamwork, and be part of a dedicated team that strives for excellence in customer service.

Benefits

Performance Bonus

Qualifications

• Minimum 1-2 years experience in Customer Service in sales, manufacturing, or logistics.
• Strong customer handling skills and ability to communicate effectively.

Responsibilities

• Process orders, generate invoices, and handle shipping documents.
• Liaise with customers for enquiries and manage complaints effectively.

Skills

Customer Service Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Team Player

Education

Diploma in any field

Diploma in Supply Chain Management

Tools

Microsoft Word

Microsoft Excel

SAP SD Module

Job description

Performance Bonus

• The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.

• An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes.

• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce.

• Shipment arrangement by liaising with 3rd parties providing shipping documents to both customers and the nominated forwarder for export declaration.

• Liaise with customers regarding enquiries, deliveries, and stock checks from various plants / provide production lead time.

• Handle customer complaints by liaising with QA / Purchasing Planning / Logistics / Internal factories to process replacement orders and issue credit notes for valid claims.

• Process and expedite shipments to ensure on-time delivery to customers.

• Monitor outstanding orders and check order status to update customers on any delays.

• Perform adhoc assignments as given by the Manager.

Skills & Qualifications:

• Minimum Diploma in any field, preferably in Supply Chain Management.

• At least 1 to 2 years of working experience in Customer Service in sales, manufacturing, or logistics industry.

• Good written and communication skills.

• Strong customer handling skills and ability to communicate with people at different levels.

• Proficient in Microsoft Word and Excel.

• Prior experience in a manufacturing or harnessing environment is an added advantage.

• Experience in SAP SD Module is an added advantage.

Working Hours: Mon to Fri 8.30am - 5.30pm