Customer Service Executive

Performance Bonus

• The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.

• An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes.

• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce.

• Shipment arrangement by liaising with 3rd parties providing shipping documents to both customers and the nominated forwarder for export declaration.

• Liaise with customers regarding enquiries, deliveries, and stock checks from various plants / provide production lead time.

• Handle customer complaints by liaising with QA / Purchasing Planning / Logistics / Internal factories to process replacement orders and issue credit notes for valid claims.

• Process and expedite shipments to ensure on-time delivery to customers.

• Monitor outstanding orders and check order status to update customers on any delays.

• Perform adhoc assignments as given by the Manager.

Skills & Qualifications:

• Minimum Diploma in any field, preferably in Supply Chain Management.

• At least 1 to 2 years of working experience in Customer Service in sales, manufacturing, or logistics industry.

• Good written and communication skills.

• Strong customer handling skills and ability to communicate with people at different levels.

• Proficient in Microsoft Word and Excel.

• Prior experience in a manufacturing or harnessing environment is an added advantage.

• Experience in SAP SD Module is an added advantage.

Working Hours: Mon to Fri 8.30am - 5.30pm