Customer Service Executive

Job Scope

• Order processing, generate invoices, and credit/debit notes.
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce.
• Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.
• Process and expedite shipments and ensure on-time delivery to customers.
• Outstanding order monitoring and checking order status to update customers for any delays.
• Adhoc assignments given by Manager.

Requirement

• Higher NITEC/Diploma in Business Administration, Supply Chain Management or relevant discipline
• 1 - 2 years of relevant experience in sales/ manufacturing/ logistics industry
• Possess experience in SAP system will be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.