Customer Service Executive

Bakers And Chefs Food Equipment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A trusted supplier of kitchen equipment in Singapore is looking for a Customer Service Executive. This role involves responding to customer inquiries, preparing leasing agreements, and ensuring smooth order processing. Ideal candidates will have at least one year of experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The position offers a competitive salary and a supportive work environment.

Benefits

Competitive salary and benefits

Supportive work environment

Training in product knowledge and customer service standards

Qualifications

• At least 1 year of experience in customer service or sales coordination.
• Willing to respond via Whatsapp to acknowledge occasional customers’ requests within same day, outside of office hours.

Responsibilities

• Respond to customer inquiries via phone and email.
• Prepare leasing agreements, quotations, sales orders, and delivery notes.
• Coordinate with internal teams to ensure smooth order fulfilment and returns.

Skills

Excellent communication skills in English

Ability to speak Mandarin

Proficient in Microsoft Office

Customer-oriented

Multitasking in a fast-paced environment

Education

GCE ‘O’ Level or Diploma in Business or equivalent

Job description

Customer Service Executive
Location: Defu Industrial City
Working Hours: Monday to Friday, 9am – 6pm
Full-Time Position

About Us
Bakers and Chefs Food Equipment Pte Ltd is a trusted supplier of quality commercial kitchen equipment, serving F&B establishments across Singapore. We take pride in delivering prompt service, reliable equipment solutions, and long-term support to our valued customers.

Job Description
We are looking for a dedicated and service-oriented Customer Service Executive to join our team. This role is pivotal in ensuring prompt leasing agreement renewals, smooth order processing, coordinating equipment returns and deliveries, responding to customer enquiries and maintaining high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone (WhatsApp/calls) and email

• Prepare leasing agreements (via Docusign), quotations, sales orders, and delivery notes

• Keep proper records of all leasing documentations

• Manage corporate customers and render assistance to customers when required

• Follow up on all leasing agreement renewals with customers

• Coordinate with internal teams to ensure smooth order fulfilment and returns

• Follow up on corporate customer’s feedback and resolve issues promptly and professionally

• Provide product information, contract information and administrative support to sales and operations teams

Requirements

• GCE ‘O’ Level or Diploma in Business or equivalent

• At least 1 year of experience in customer service or sales coordination

• Excellent communication skills in English; ability to speak Mandarin is a plus to liaise with Mandarin-speaking clients

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Willing to respond via Whatsapp to acknowledge occasional customers’ requests within same day, outside of office hours

• Meticulous, customer-oriented and able to multitask in a fast-paced environment

• Team player with a positive attitude

What We Offer

• Competitive salary and benefits

• Supportive work environment

• Training in product knowledge and customer service standards