Customer Service Executive

EL Connect - Full Time Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a candidate for a dynamic role involving sample registration, data handling, and customer support. The position requires strong organizational and communication skills, with responsibilities ranging from report generation to stakeholder engagement. This full-time opportunity offers flexible hours and a monthly salary between SGD 2,200 and 2,400.

Benefits

Flexible hours available

Qualifications

• 1 year of relevant work experience required.
• Good command of verbal and written communication skills.
• Able to work independently and is resourceful.

Responsibilities

• Handle sample registration and coordinate with labs for test sample submissions.
• Generate and print reports based on laboratory results.
• Respond to inquiries from internal and external stakeholders.

Skills

Communication

Interpersonal skills

Customer-focused

Organizational skills

Multitasking

Integrity

Outcome driven

Job description

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: $2,200 - $2,400 per month

Job Responsibilities

• Handle Sample registration: Weigh in-coming samples, Open samples, arrange documents, take pictures and register samples in the database and store pictures in drive. Same as mentioned for Lube Oil, Grease and Water Samples registration.

• Co-ordinate with lab for sample sub-out to other labs for samples such as Lube Oil, Grease and water samples.

• Reporting: reporting of MFTP reports (Whenever needed), Fuel system check reports, Additional test reports as requested by customers, reporting of extended analysis report sent by Lab, reporting Lube Oil, Grease and Water reports.

• Additional reports like Fuel system check, Lube oil, Grease, Water, Compatibility or any other additional test reports to be prepared manually using the standard templates. Key-in the lab approved results and change or add in the commentary if needed based on the results.

• Print and file the reports after sending them to customer.

• Respond to internal and external stakeholders’ inquiries via phone, email, and in-person, providing accurate information and support regarding fuel registration processes and requirements.

• Provide sales support on customer inquiry for sample collection.

• Arrange local sample collection and coordinate with logistics department

• Update Monthly jobs file

• Any other ad-hoc duties as assigned

Job Requirements

• Good command of verbal and written communication skills

• Good interpersonal skills / Team player

• Customer-focused

• Organized, Meticulous and good at multitasking

• Strong sense of integrity and professionalism.

• Independent, outcome driven, organized and resourceful